Shipping policy

Shipping Policy

Last updated: 20 July 2026

Thank you for shopping with Serendipity. Every item is made especially for you after your order is placed. Please read the information below so you know what to expect.

Order processing

As our products are made to order, they are not available for immediate dispatch.

Most orders are produced and prepared for shipping within 2–5 business days. During busy periods, holidays or unexpected production delays, processing may take slightly longer.

Business days do not include weekends or public holidays.

Estimated delivery times

Once your order has been produced and dispatched, estimated shipping times are:

  • UK orders: approximately 1–8 business days

  • US and Canada orders: approximately 1–8 business days when fulfilled domestically

  • European and other international orders: approximately 1–20 business days

These delivery times are estimates and begin after production has been completed. Your total estimated delivery time includes both the production period and the shipping period.

The estimated delivery date shown at checkout or in your order confirmation is the best estimate available for your particular order and destination. Delivery dates are not guaranteed.

Shipping charges

Shipping costs are calculated according to the products in your order and the delivery destination. The applicable charge will be displayed at checkout before you complete your purchase.

Any free-shipping offer or promotional shipping rate will be clearly shown on our website or at checkout and will apply only under the conditions stated with that offer.

Shipping locations and fulfilment

We work with third-party print-on-demand fulfilment partners, including Printful. Depending on product availability and your delivery address, your order may be produced and dispatched from a fulfilment centre in the UK, Europe, North America or another region.

We aim to have orders fulfilled as close to the delivery destination as reasonably possible, but we cannot guarantee a particular production or dispatch location.

Carriers and tracking

Orders may be delivered by Royal Mail, Evri, DHL, FedEx, USPS or another suitable local or international carrier, depending on the destination and fulfilment location.

When tracking is available, you will receive a shipping confirmation email containing your tracking details. Please allow up to 24 hours for tracking information to begin updating after dispatch.

Orders arriving in separate parcels

Items within the same order may sometimes be produced at different facilities or require different packaging. As a result, your order may arrive in more than one parcel and on different dates.

If this happens, you may receive a separate shipping confirmation and tracking number for each parcel. You will not be charged additional shipping after placing your order.

International orders, customs and import charges

International orders may be subject to customs inspections, import duties, taxes or handling charges imposed by the destination country.

Where these charges are not included and collected at checkout, they are the responsibility of the recipient. Serendipity does not control these charges and cannot predict their amount.

Customs processing may also cause delivery delays. We recommend checking your country’s import rules before ordering if you are unsure.

Delayed orders

Occasional delays may occur because of customs processing, severe weather, carrier disruption, public holidays, high seasonal demand or other circumstances outside our reasonable control.

If your estimated delivery date has passed, please:

  1. Check the tracking information supplied in your shipping email.

  2. Check with household members, neighbours, reception areas or safe places where the parcel may have been left.

  3. Contact the local delivery carrier where possible.

  4. Email us at serendipity141911@gmail.com if you still cannot locate the parcel.

We will investigate the issue with our fulfilment partner or delivery carrier.

Lost packages

If your order has not arrived and tracking does not show it as delivered, please contact us as soon as possible and within 30 days of the estimated delivery date.

Include your order number and delivery address when contacting us. If the parcel is confirmed as lost in transit, we will work with our fulfilment partner to arrange an appropriate resolution.

This timeframe does not limit any statutory rights you may have under applicable consumer law.

Packages marked as delivered

If tracking shows that your parcel has been delivered but you cannot find it, please check:

  • Around the delivery address and any designated safe place

  • With members of your household or building

  • With neighbours or reception staff

  • Directly with the delivery carrier

Please then contact us promptly so we can help investigate. A carrier marking a parcel as delivered does not automatically guarantee that a replacement or refund can be issued; each case will be reviewed individually.

Incorrect or incomplete addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed once production or fulfilment has started.

If an order is returned, delayed, lost or delivered incorrectly because an incomplete or incorrect address was supplied, additional shipping charges may apply before it can be resent.

Unclaimed or refused deliveries

If a parcel is returned because it was unclaimed, refused, or import charges were not paid, please contact us. Additional shipping charges may apply if you request that the order be sent again.

Contact us

For questions about shipping or an existing order, please contact:

Serendipity
Email: serendipity141911@gmail.com

Please include your full name and order number so we can assist you quickly.